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Patients & Visitors

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Insurance

If you do not have health insurance, please schedule an appointment with one of our Certified Application Counselors who will meet with you and help you apply for MassHealth and other public insurance programs. You may qualify for coverage regardless of your immigration status.  We can help you apply and determine your options.

No one will be denied access to services due to inability to pay; there is a discounted/sliding fee schedule available based on family size and income.

If you are not covered by insurance at the time of your visit, you may be responsible for payment.

To reach our Certified Application Counselors call:

Co-payments are payments that are determined by your insurance coverage or income and all payments, including co-payments, are expected at the time of service. We accept cash, checks, MasterCard and Visa.

Please bring your insurance card to every visit. Please let us know if you have had any changes in your insurance so that we can bill correctly for your care.

Insurance Tips:

It is important that you keep your insurance active so that you do not have any time without insurance coverage.  Here are some tips:

  • Always tell your insurance company and/or MassHealth if you change your name or address so that you will always receive any important information that is sent to you.
  • Always read messages or letters from your insurance company or MassHealth and follow any instructions. If you have any questions about messages or letters, call for an appointment with the Health Benefits Department as soon as possible.
  • If you are asked to bring information about your income to the health center, please make sure you bring all requested information.
  • Even when you have insurance, you may have fees to pay. However, based on your income you may be able to pay reduced fees for services.
  • State coverage needs to be renewed every year, so make sure that you are aware of when your insurance expires so that you are always covered.
 

NOTICE TO ALL PATIENTS

IMPORTANT INFORMATION CONCERNING PAYMENT OF SERVICES

Payment for services is expected at the time of your visit. If you are unable to pay, you may be eligible for financial relief under programs of public assistance, payments, and/or discounts for services based on your family size and income under CRCH’s Sliding Fee Discount Program.

To determine your eligibility, please ask for a Certified Application Counselor to apply for these programs, including:

  • Masshealth/C3

  • Connector Care

  • the Health Safety Net

  • the Children’s Medical Security Plan

  • Medical Hardship Program

  • Sliding Fee Discount Program

Please speak to any of our Front Desk and Health Benefits representatives for further information and assistance, including your right to receive your notification of eligibility decision and to request a hearing if you do not agree with the decision.

Health Benefits Representatives are located at these sites:

  • Brighton – 495 Western Avenue
  • Waltham – 43 Foundry Ave, Suite 110
 
No patient will be turned away, regardless of race, ethnicity, national origin, sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), religion, veteran status, disability, genetic information, or the inability to pay for services.