Charles River Community Health recently received a $200,000 grant from the Boston Public Health Commission to help with the cost of the transition of bringing our patient call center back to an in-house operation. The funds will be used to cover a portion of costs for staffing and managing the call center, which will help increase access to care for our patients.
To meet patient and community needs for care deferred during the COVID pandemic, as well as continue to maintain our COVID response, CRCH is using this grant to establish this in-house Call Center so that our BIPOC patients can more easily reach the health center, schedule appointments for needed primary care, chronic care, and COVID-related services, and have their questions and needs addressed by multi-lingual, multi-cultural staff who reflect the diversity of the patients and community we serve. Our patients will be much better served with improved customer services and will find it easier to reach us by phone.
For the past several years, our patient call center had been staffed by an external, third-party vendor. Moving our call center back in-house has been a priority for CRCH for more than a year and we’re pleased that the new call center successfully launched on Tuesday, July 25 and now answers hundreds of calls daily.
CRHC would like to thank the Boston Public Health Commission for this important funding for our call center as well as Boston City Councilor Liz Breadon representing Allston-Brighton for her support in helping secure this grant!
